Shipping policy

VitaHay Shipping Policy

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days. Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day. During product launches, promotions, severe weather, or periods of unusually high order volume, processing may take longer.

You will receive an order-confirmation email after your purchase and a shipping-confirmation email with tracking information once your order leaves our farm.

Shipping Destinations

VitaHay currently ships to eligible addresses within the United States. Available shipping options will be displayed during checkout based on your delivery address.

We are not currently offering international shipping.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed. Rates may vary depending on:

Package size and weight
Delivery location
Selected shipping method
Current carrier rates

Any free-shipping offer or promotional shipping rate will be subject to the terms shown with that promotion.

Estimated Delivery Time

Estimated delivery times are displayed at checkout and begin after your order has been processed and transferred to the shipping carrier.

Delivery estimates are not guaranteed. Carrier delays may occur because of severe weather, holidays, service interruptions, incorrect addresses, or other circumstances outside VitaHay’s control.

If we are unable to ship your order within the timeframe originally stated, we will contact you with updated information and available options.

Order Tracking

When tracking is available, a tracking number will be emailed to the address provided with your order.

Please allow up to 24 hours for tracking information to update after receiving the shipping-confirmation email.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order. VitaHay is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer.

To request an address correction, contact tmorford@vitahay.com immediately. We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.

Undeliverable or Refused Packages

Packages returned to VitaHay because of an incorrect address, incomplete address, refusal, or repeated unsuccessful delivery attempts may be refunded after the package is received.

Original shipping charges are not refundable in these circumstances. Additional shipping charges may apply if you request that the order be shipped again.

Damaged Orders

Please inspect your order when it arrives.

If your package or product arrives damaged, contact tmorford@vitahay.com as soon as possible and include:

Your name
Order number
A description of the damage
Photographs of the product
Photographs of the shipping carton and shipping label

Please retain the product and all original packaging while we review the claim. We will arrange an appropriate replacement or refund when the claim is approved.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members or neighbors whether they accepted it.
Allow one additional business day, as some carriers mark packages delivered before final arrival.
Contact the shipping carrier using the tracking number.

If the package still cannot be located, contact tmorford@vitahay.com. We will assist with the carrier investigation and determine whether a replacement or refund is appropriate.

VitaHay is not responsible for packages confirmed as correctly delivered by the carrier to the address supplied with the order. We will nevertheless make a reasonable effort to help resolve delivery problems.

Multiple Shipments

Orders containing multiple products or package sizes may occasionally arrive in separate shipments. When available, separate tracking information will be provided for each package.

You will not be charged additional shipping fees when VitaHay chooses to divide one order into multiple shipments.

Subscription Orders

Subscription orders are processed and shipped according to the schedule selected by the customer.

Customers are responsible for updating shipping addresses before the next subscription order is processed. Address changes made after processing may not apply to an order already being prepared or shipped.

Returns

Shipping-related returns are governed by our Refund and Return Policy, including the VitaHay 30-Day Satisfaction Guarantee.

For satisfaction-guarantee returns, customers are responsible for return-shipping costs. VitaHay will cover reasonable return-shipping costs when an order arrives damaged, defective, contaminated, or incorrect.