Refund policy

VitaHay Refund and Return Policy

30-Day Satisfaction Guarantee

We want you—and your animals—to be completely satisfied with VitaHay.

VitaHay products are covered by our 30-Day Satisfaction Guarantee. If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery to request a return.

Once the returned product is received, we will issue a full refund for the returned product.

Return Eligibility

To qualify for a refund:

The return request must be submitted within 30 days of delivery.
The product may be opened, but the remaining product and original packaging must be returned.
Proof of purchase or an order number is required.
Returns must be approved before being shipped back to VitaHay.

Please do not send a return without first contacting us.

How to Request a Return

Email tmorford@vitahay.com with:

Your name
Order number
Product being returned
Brief reason for the return

We will respond with return instructions and confirm the appropriate return address.

Refunds

After we receive the returned product, we will inspect and process the return.

Approved refunds will be issued to the original payment method used for the order. The refund will include the amount paid for the returned product and any applicable sales tax.

Original shipping charges are not refundable unless the product arrived damaged, defective, contaminated, or incorrect.

VitaHay does not charge restocking fees.

Please allow your bank or credit card provider additional time to process and post the refund after it has been issued.

Return Shipping

For returns made under our 30-Day Satisfaction Guarantee, the customer is responsible for return-shipping costs.

If you received a damaged, defective, contaminated, or incorrect product, VitaHay will cover reasonable return-shipping costs or provide a prepaid return label when appropriate.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, contaminated, or different from what you ordered, contact us at tmorford@vitahay.com. Please include your order number and photographs of the product and shipping package.

We will review the issue and arrange a replacement or full refund when appropriate.

Lost or Missing Deliveries

If tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier before contacting us.

For packages confirmed lost in transit, VitaHay will work with the shipping carrier and provide a replacement or refund when appropriate.

Exchanges

We do not currently offer direct product exchanges.

To order a different product or package size, please return the original product in accordance with this policy and place a new order through VitaHay.com.